Reference

Terms and Conditions That Cover Your Account

These terms set out exactly how your makmur78 account works — what you agree to when you open one, how wallet transactions via DANA, OVO, or GoPay are handled, and what both sides are responsible for.

Account Holder ObligationsDANA, OVO, GoPay Wallet TermsEligibility by Local LawAccount Suspension RulesDispute Resolution Path

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What These Terms Actually Govern

makmur78 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening and using a makmur78 account, you agree to be bound by these terms in full. They cover how you register, how your account is verified, how deposits made via DANA, OVO, or GoPay are processed and credited, and the conditions under which withdrawals are

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reviewed. You must be of eligible age as required by applicable local law in your region — access is only valid where local law permits. We reserve the right to suspend or close any account that breaches these terms, including cases of multiple accounts, inaccurate registration
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details, or misuse of wallet deposit channels. Any funds linked to a breach may be withheld pending a review. Where a dispute arises over a transaction — say, a DANA deposit that was sent but not credited — you must submit a claim via our support
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channel within the timeframe stated in the dispute section. Players in Batam and elsewhere in Indonesia are subject to the same terms without regional exception. These terms may be updated; continued use of your account after a notice of change constitutes acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE ACCOUNTS

Account Security and Data Under These Terms

These terms include specific commitments on how we handle your account data, how long we keep it, and what you can ask us to do with it. Security practices, cookie use, and your right to request changes are all covered here — not buried in a separate document.

Data Retention We keep your account and transaction records for the period required by applicable law. You can request a summary of what we hold by contacting support through live chat or email.

Cookie Policy Cookies are used to keep your session active, remember your wallet preference — DANA, OVO, or GoPay — and protect against unauthorised login attempts on your account.

Account Security Your account is protected by password and OTP verification. If you suspect unauthorised access, contact support immediately so we can freeze the account before any wallet action is taken.

Requesting Changes To update registered details or request data deletion, submit your request in writing via the support email. We will confirm receipt and handle it within the timeframe set out in our terms.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to dispute a wallet transaction or account decision, our support team is reachable through three channels. Have your registered account details and the relevant transaction reference ready before you get in touch — it speeds up every review.

Team online

Live Chat

Start a live chat session directly from your account dashboard. This is the quickest path for questions about specific term clauses or a pending wallet dispute.

Email Support

Send a detailed written query to our support email for account-level term matters. Attach screenshots of any DANA, OVO, or GoPay transaction in question.

Help Centre

Our help centre hosts the current version of these terms plus a clause-by-clause breakdown. Check there first — most account policy questions are answered without waiting.

Common Questions About Our Terms

The questions below cover the clauses we get asked about most — eligibility, wallet transactions, account suspension, and how to raise a formal dispute under these terms.

These terms apply to every person who opens a makmur78 account. Eligibility depends on local law and is valid only where access is permitted in your region of Indonesia.

Submit a dispute through live chat with your DANA transaction reference and the amount sent. Our team will verify the transfer against our wallet logs and resolve within the stated review window.

Yes, if we detect a breach — such as duplicate accounts or inaccurate registration details — we may suspend immediately. We will then notify you via your registered contact and explain the reason.

Yes. All three wallet channels — DANA, OVO, and GoPay — are covered by the same deposit and dispute terms. The process for raising a wallet query is identical regardless of which e-wallet you used.

We will post a notice inside your account dashboard before any material change takes effect. Continuing to use your account after that notice counts as acceptance of the updated terms.

Send a written deletion request to our support email from your registered address. We will confirm receipt and action it within the timeframe defined in our data retention clause.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Cover Your Account

Account Security and Data Under These Terms

How to Reach Us About These Terms

Live Chat

Email Support

Help Centre

Common Questions About Our Terms

01 Who do these terms apply to?

02 What happens if I deposit via DANA and the credit doesn't appear?

03 Can my account be suspended without notice?

04 Do these terms cover OVO and GoPay the same as DANA?

05 How will I know if these terms change?

06 How do I request deletion of my account data?

Terms & Conditions

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